Pet Loss Education

During a consulting session with a veterinary clinic, I made mention that the staff needed some training and elevation of communication and service skills. The office manager expressed concern with this thought by saying “what if I train them and they leave?”

I replied, “what if you don’t train them and they stay?”

Pet families today are looking to their veterinary professional team or an end-of-life care provider for exceptional services and an experience that’s memorable. Keeping an organization’s team relevant and skilled means a more engaged team, taking care of the families in ways that will have an amazing return on investment in word-of-mouth advertising and social sharing.

Two Hearts Pet Loss is your source for education in everything to do with pet loss support and experiential services. Whether you are wanting to elevate your own professional skills in end-of-life or you are looking for the most value-add webinars or in-person sessions, you found it here!

These are just a few of the sessions you can either attend via webinar, or talk with me about joining your team live for an in-person session:

• Understanding Pet Loss & How to Help You, Help Them
• What Do Pet Parents NEED When Their Pet Dies
• What are Rituals Pet Parents Are Looking For To Honor Their Pet
• Let’s Talk About Talking: All You Need To Know About Communicating End-of-Life Services
• The Fine Elements of A Pet Loss Support Group
• Walk With A Family BEFORE Death and Through Their Anticipatory Grief Journey

Or possibly you’d like to design a class around the specific needs of you or your clinic. Then let’s do that!
Reach out to me today to schedule your session, or let’s create a curriculum to build on to throughout a specified time frame of learning. I’m here to walk with you and create what YOU need!

Veterinary Education

While there are countless opportunities for veterinary continuing education and veterinary technician continuing education, we’re confident the pet loss and pet end-of-life learning from Two Hearts will be that different skill enhancement learning you’re looking for.

Walking pet parents through the death of a beloved pet can be emotionally exhausting. Layer on countless euthanasia’s during the day, or the thought of the pet and pet family being one of the special clinic clients, one’s emotional capacity can certainly be stripped.

The Two Hearts Pet Loss educational platform is a beautiful dance of learning between business, soft skills, communication, compassion fatigue, death and grief training. These training classes allows each individual to choose those areas for enhanced learning, areas to review for skill assessment and refreshers, and additional courses that speak to the sign of the times: saying good-bye to a beloved pet during COVID.

This very tender aspect of high-level care for a loving pet parent is part of the experiential services every veterinary clinic strives to have, creating the utmost of loyalty from a client family. Not only is the Two Hearts educational content valuable learning, the added benefit of veterinarian continuing education credit and veterinary technicians continuing education credit makes these courses double valuable.

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Those that have attended these classes have commented on the vast amount of knowledge the courses present, from mixing in important business information to the beautiful presentation of the emotional and soft-skills aspect of companioning with a pet parent experiencing the death of a beloved pet. Here’s a quick overview of a few of the courses:

The Business of Pet Loss : Ever wonder what’s happening in the space of pet lovers? How much expenditures happen in the pet industry? Who are the pet owners of today? It’s all here! You’ll love this exciting and informative business aspect of all thing’s pets.

Pet Loss & Grief Companioning Certification : This course takes all the individual courses and ties them together for one robust learning session. These 15 hours of RACE approved continuing education recorded material will be EVERYTHING an end-of-life professional wants to hear, from business to all aspects of care for a bereaved family and a beloved pet.

Anticipatory Grief, Bucket Lists and the End-of-Life Walk : The final walk. One where the pending emotions of grief and loss have already taken over, presenting themselves as if the death had actually already happened. The anticipatory grief emotions are so real, and beg to be heard, to create a perfect ending. Learn about Bucket Lists and all the elements of support to make the final walk memorable and peaceful.

Let’s Talk About Talking : Have you ever wondered what the perfect way is to posture bad news? To still create a meaningful conversation when a loving pet parent is now hearing about a terminal diagnosis? This course is for every veterinarian and veterinary technician looking to create a collaborative discussion and one where pet parents feel heard and validated.